Terms & conditions

1.    Definitions

For the purpose of these Terms and Conditions, the following definitions apply:

1.1.    “Bitlink” means the crypto-to-fiat payment service operated by Wanted Broker Sàrl, a Swiss limited liability company (CHE-459.289.609), registered in Geneva and acting as a financial intermediary under the Swiss Anti-Money Laundering Act (AMLA), supervised through the Self-Regulatory Organization (SRO) SO-FIT.

1.2.    “Merchant” means a legal entity approved by Bitlink to use the Services. Bitlink does not onboard natural persons, trusts, foundations, associations, NGOs, or escrow structures.

1.3.    “Customer” means the client or end-user of the Merchant who makes payments through Bitlink.

1.4.    “Services” means the intermediation services provided by Bitlink, including the acceptance of Virtual Assets, conversion into Fiat Currency via Exchange Providers, and settlement to the Merchant’s designated bank account.

1.5.    “Virtual Assets” means cryptocurrencies or tokens accepted by Bitlink from time to time, classified as payment tokens under Swiss law.

1.6.    “Fiat Currency” means government-issued currencies recognized as legal tender (e.g., CHF, EUR, USD, GBP).

1.7.    “Exchange Provider” means a regulated third-party bank, broker, or cryptocurrency exchange used by Bitlink for conversions between Virtual Assets and Fiat Currencies. Bitlink does not operate an exchange and does not control exchange rates.

1.8.    “Beneficial Owner” means the natural person(s) who ultimately own(s) or control(s) a Merchant, in accordance with AMLA and FINMA definitions (typically holding 25% or more ownership or voting rights, or otherwise exercising control).

1.9.    “Controlling Person” means the natural person(s) who ultimately control(s) a legal entity, as defined by AMLA, including through ownership, voting rights, or other means of control.

1.10. “KYC/KYB” means Know Your Customer / Know Your Business procedures required under AMLA, including identification of the Merchant, its Beneficial Owners, and Controlling Persons.

1.11. “PEP” means Politically Exposed Person as defined under AMLA Art. 2a, including individuals who are or have been entrusted with prominent public functions, their family members, and close associates.

1.12. “Sanctions Lists” means official restrictive measures lists issued by the Swiss State Secretariat for Economic Affairs (SECO), the European Union, the US Office of Foreign Assets Control (OFAC), the United Nations, or any other competent authority.

1.13. “Prohibited Jurisdictions” means jurisdictions where Bitlink does not provide Services due to sanctions, FATF blacklisting, or internal risk assessments, as set out in Annex A and updated from time to time.

1.14. “Prohibited Sectors” means industries and activities which Bitlink does not service due to regulatory, AML, or reputational risks, as set out in Annex B.

1.15. “AML Officer” means the person appointed by Bitlink to oversee compliance with AMLA, SO-FIT regulations, and internal AML policies.

1.16. “MROS” means the Swiss Money Laundering Reporting Office, to which Bitlink must submit reports of suspicious activities as required under AMLA.

1.17. “SECO” means the Swiss State Secretariat for Economic Affairs, the authority responsible for implementing and enforcing sanctions in Switzerland.

1.18. “Permanent Business Relationship” means a contractual engagement between Bitlink and a Merchant that is not limited to one-off transactions but is ongoing in nature.

1.19. “Travel Rule” means the FATF Recommendation 16 requiring Virtual Asset Service Providers (VASPs) to collect, verify, and transmit originator and beneficiary information for transfers of Virtual Assets.

2.    Scope of Services

2.1.    Nature of Services

2.1.1. Bitlink provides intermediation services enabling Merchants to accept payments in Virtual Assets from their Customers and to receive settlement in Fiat Currencies.

2.1.2. Services are provided exclusively to legal entities (Merchants) and not to natural persons.

2.1.3. Services include:

2.1.3.1. Generating crypto payment links or addresses for Customers of the Merchant;

2.1.3.2. Supporting the exchange of cryptocurrencies and fiat currencies in any direction, based on the Merchant’s needs;

2.1.3.3. Settling Fiat Currency proceeds to the Merchant’s designated bank account, less (excl.) applicable fees.

2.2.    Limitations of Service

2.2.1. Bitlink is not a bank and does not provide deposit-taking, savings, or lending services.

2.2.2. Does not act as a custodian of Merchant or Customer funds. All Virtual Assets received are processed for conversion and settlement only.

2.2.3. Does not operate its own exchange and has no control over exchange rate fluctuations or liquidity conditions of Exchange Providers.

2.2.4. Does not provide investment, tax, or legal advice.

2.3.    Permanent Business Relationships

2.3.1. Bitlink provides services only within the framework of permanent business relationships.

2.3.2. Bitlink does not support one-off, occasional, or anonymous transactions.

2.4.    Prohibited Use

The Services may not be used for:

2.4.1. Transactions involving Prohibited Jurisdictions (Annex A);

2.4.2. Transactions involving Prohibited Sectors (Annex B);

2.4.3. Transactions intended to circumvent applicable sanctions;

2.4.4. Transactions connected to criminal activity, money laundering, or terrorist financing.

3.   Eligibility & Restrictions

3.1.     Eligible Clients

3.1.1. Bitlink provides Services exclusively to legal entities duly incorporated and registered in a serviced jurisdiction.

3.1.2. Only permanent business relationships are accepted. Bitlink does not enter into one-off or occasional transactions.

3.1.3. Merchants must designate an authorized natural person (e.g., director or officer) to act on behalf of the legal entity for onboarding and compliance purposes.

3.2.     Ineligible Clients
Bitlink does not provide Services to:

3.2.1. Natural persons;

3.2.2. Trusts, foundations, associations, NGOs, non-profit organizations;

3.2.3. Insurance wrappers, escrow structures, or other complex non-transparent vehicles;

3.2.4. Entities without a clear beneficial ownership structure or with nominee arrangements that obscure ownership.

3.3.     Jurisdictional Restrictions

3.3.1. Bitlink does not service clients domiciled in or transacting from Prohibited Jurisdictions listed in Annex A.

3.3.2.  The list of Prohibited Jurisdictions may be updated at any time in line with sanctions or SRO guidance.

3.4.     Sectoral Restrictions

3.4.1. Bitlink does not service clients active in Prohibited Sectors listed in Annex B, including adult entertainment, arms/military, politics & public administration, NGOs/charities, exotic animals, and alternative medicine.

3.4.2. Certain high-risk sectors (gambling, forex, commodities, precious metals/stones, art & antiques, money transfer agents) are subject to enhanced due diligence and may be rejected at Bitlink’s discretion.

3.5.     Sanctions & Compliance Restrictions

3.5.1. Merchants and their Beneficial Owners or Controlling Persons must not appear on any applicable Sanctions Lists (SECO, EU, OFAC, UN).

3.5.2. Merchants must not use Bitlink’s Services to engage in or facilitate transactions involving sanctioned persons, entities, or activities.

3.5.3. Any attempt to use the Services in breach of sanctions may result in immediate termination and reporting to the competent authorities.

3.6.     Right to Refuse

3.6.1. Bitlink reserves the right to refuse onboarding or terminate a business relationship if, in its sole discretion:

3.6.1.1. Information provided by the Merchant is incomplete, misleading, or false;

3.6.1.2. The Merchant fails to provide requested KYC/KYB information;

3.6.1.3. The Merchant or its transactions present regulatory, reputational, or AML risks deemed unacceptable by Bitlink.

4.   Onboarding & KYC/KYB

4.1.     Identification

4.1.1. Before using the Services, every Merchant must complete Bitlink’s  KYC/KYB process.

4.1.2. Bitlink identifies the Merchant, its directors, controlling persons, and beneficial owners in accordance with the Swiss Anti-Money Laundering Act (AMLA).

4.2.    Information Required

4.2.1. Merchants must provide accurate and up-to-date incorporation and ownership documents, identification for relevant persons, and details of business activity and bank accounts.

4.2.2. Bitlink may verify identities through certified documents or secure online verification in line with FINMA standards.

4.3.    Ongoing Compliance

4.3.1. Merchants must keep their information current and promptly notify Bitlink of any changes in ownership, management, or activity.

4.3.2. Bitlink performs periodic reviews and monitors transactions to ensure compliance with AML and sanctions rules.

4.4.    Right to Decline or Suspend

4.4.1. Bitlink may delay, refuse, or terminate a business relationship if information is missing, inaccurate, or raises compliance concerns.

5.   Exchange & Settlement

5.1.    Use of Exchange Providers

5.1.1. Bitlink converts Virtual Assets into Fiat Currencies through regulated third-party Exchange Providers such as banks, brokers, or cryptocurrency exchanges.

5.1.2. Bitlink does not operate its own exchange, set rates, or guarantee liquidity or market availability.

5.2.    Exchange-Rate Risk

5.2.1. All exchange-rate and currency conversion risks are fully borne by the Merchant.

5.2.2. The settlement amount may differ from the amount shown on an invoice or quote due to:

5.2.2.1. market fluctuations between payment and conversion,

5.2.2.2. liquidity changes at Exchange Providers, or

5.2.2.3. multi-currency conversions and intermediary bank spreads.

5.2.3. Bitlink does not provide any hedging or guarantee against exchange-rate variations.

5.3.    Conversion and Settlement

5.3.1. After receiving Virtual Assets, Bitlink initiates conversion at the prevailing market rate and transfers the resulting Fiat Currency, less applicable fees, to the Merchant’s designated account.

5.3.2. Settlements are made only to accounts held in the Merchant’s own name with financial institutions located in permitted jurisdictions (Annex A).

5.3.3. Bitlink does not remit funds to third-party or anonymous accounts.

5.4.    Settlement Timing and Delays

5.4.1. Bitlink strives to process settlements promptly but provides no guarantee of specific timing.

5.4.2. Delays may occur due to compliance checks, banking processes, blockchain congestion, or force-majeure events.

5.4.3. Bitlink is not liable for losses or opportunity costs arising from settlement delays beyond its control.

5.5.    Corrections and Adjustments

5.5.1. If a processing error, duplicate payment, or regulatory freeze occurs, Bitlink may reverse or adjust a settlement.

5.5.2. Merchants must promptly return or offset any overpayment or erroneously received funds.

6.   Fees & Charges

6.1.     Service Fee

6.1.1. Bitlink provides its Services on a fee basis agreed individually with each Merchant during onboarding or as otherwise confirmed in writing.
The agreed fee covers all processing, conversion, and settlement activities, unless expressly stated otherwise.

6.1.2. Fees are automatically deducted from the settlement amount at the time of conversion or payout.
Any third-party costs — such as blockchain network (“gas”) fees, correspondent-bank charges, or Exchange Provider commissions — may apply and are passed through at cost.

6.2.    Third-Party Costs

6.2.1. Merchants are responsible for any fees charged by third-party institutions, including banks, payment processors, blockchain networks, and Exchange Providers.

6.2.2. Such external costs may reduce the final amount settled to the Merchant. Bitlink is not liable for differences between indicative and final settlement amounts caused by third-party deductions or foreign-exchange spreads.

6.3.    Taxes

6.3.1. Unless otherwise specified, all fees are stated exclusive of VAT or other applicable taxes.

6.3.2. Merchants are solely responsible for any taxes, duties, or levies arising from their use of Bitlink’s Services or from settlement proceeds.

6.4.    Adjustments

6.4.1. If a technical error, duplicate transaction, or operational issue results in an incorrect fee or settlement amount, Bitlink may correct, reverse, or offset the transaction.

6.4.2. The Merchant must promptly reimburse Bitlink for any overpayment or erroneous credit.

6.5.    Fee Revisions

6.5.1. Bitlink may revise its Fee Schedule to reflect changes in market conditions, operating costs, or regulatory requirements.

6.5.2. Bitlink may amend its fees or fee structure from time to time. Any changes will be communicated to the Merchant in writing or through the agreed communication channel and will take effect within a reasonable period after such notice, unless otherwise required by law.

6.5.3. Continued use of the Services after the effective date constitutes acceptance of the revised fees.

7.   Merchant Obligations

7.1.    Lawful Use

7.1.1. Merchants may use Bitlink’s Services only for legitimate business purposes and in accordance with all applicable laws, including tax, AML/CFT, and sanctions regulations.

7.1.2. Merchants are solely responsible for ensuring that all transactions processed through Bitlink are lawful in every relevant jurisdiction.

7.2.    Compliance Cooperation

7.2.1. Merchants must fully cooperate with Bitlink’s compliance and risk management processes, including providing all documents or information reasonably requested for KYC/KYB, transaction monitoring, or other clarifications.

7.2.2. Merchants must immediately notify Bitlink of any change in ownership, controlling persons, business activity, address, or legal structure.

7.2.3. Bitlink may suspend or terminate access to the Services if a Merchant fails to comply with these obligations.

7.3.    Accuracy of Information

7.3.1. Merchants must ensure that all information submitted to Bitlink, including identification and business data, is true, accurate, and complete.

7.3.2. Merchants acknowledge that Bitlink relies on this information to satisfy its obligations under the Swiss Anti-Money Laundering Act (AMLA) and related regulations.

7.4.    Prohibited Activities

7.4.1. Merchants must not use Bitlink’s Services to:

7.4.1.1. Conduct or facilitate illegal, fraudulent, or deceptive transactions;

7.4.1.2. Evade taxes, sanctions, or AML/CFT requirements;

7.4.1.3. Engage in activities linked to Prohibited Jurisdictions or Prohibited Sectors (Annexes A and B);

7.4.1.4. Receive or transmit funds connected to corruption, terrorism financing, or the proceeds of crime.

7.5.    Responsibility for Customers

7.5.1. Merchants are responsible for their Customers’ compliance with applicable laws when using Bitlink’s payment infrastructure.

7.5.2. Merchants must ensure their Customers are not sanctioned persons or entities and that no transaction involves a Prohibited Jurisdiction.

7.5.3. Bitlink may request information about a Customer to comply with AMLA obligations, and the Merchant must provide such information promptly.

7.6.    Indemnity

7.6.1. The Merchant agrees to indemnify and hold harmless Bitlink, its officers, and employees against any loss, liability, or expense arising from the Merchant’s breach of these obligations, including but not limited to regulatory penalties or third-party claims resulting from unlawful or non-compliant transactions.

8.   Bitlink’s Rights & Limitations

8.1.    Service Management

8.1.1. Bitlink may update, improve, or change its Services at any time.

8.1.2. Bitlink will make reasonable efforts to inform Merchants of any major updates that affect how the Services operate.

8.2.    Right to Suspend or Terminate

8.2.1. Bitlink may suspend or terminate a Merchant’s access to the Services, with or without notice, if:

8.2.1.1. required by law, regulation, or an order from an authority;

8.2.1.2. the Merchant fails to provide accurate or up-to-date KYC/KYB information;

8.2.1.3. there is a reasonable suspicion of money laundering, terrorist financing, fraud, or sanctions evasion; or

8.2.1.4. continued activity could cause regulatory, financial, or reputational harm.

8.2.2. Bitlink will act fairly and reinstate access once the issue is resolved, where legally permitted.

8.3.    Freezing or Blocking Transactions

8.3.1. Bitlink may freeze, delay, or reject a transaction if it appears unusual, suspicious, or linked to a Prohibited Jurisdiction, Prohibited Sector, or sanctioned person or entity.

8.3.2. Bitlink may also take any measures required by law or by its supervisory obligations under the Swiss Anti-Money Laundering Act (AMLA). The related reporting obligations.

8.3.3. Merchants will be informed of such actions where permitted by law.

8.4.    Availability of Services

8.4.1. Bitlink strives to keep its platform and Services available and reliable.

8.4.2. However, Bitlink cannot guarantee uninterrupted operation or absence of technical issues caused by blockchain networks, banking systems, or other third-party providers.

8.4.3. Short service interruptions for maintenance or security updates may occur from time to time.

8.5.    Limitation of Liability

8.5.1. Bitlink provides its Services “as is”, without any express or implied warranty about performance, profitability, or specific outcomes.

8.5.2. Bitlink is not liable for:

8.5.2.1. losses caused by exchange-rate fluctuations or market volatility;

8.5.2.2. delays or failures beyond its reasonable control (including banking or network delays);

8.5.2.3. indirect, incidental, or consequential damages, including lost profits.

8.5.3. Nothing in these Terms shall exclude or limit Bitlink’s liability in cases of gross negligence or wilful misconduct, or where such exclusion is prohibited by mandatory law.

8.6.    No Financial or Investment Advice

8.6.1. Bitlink does not provide investment, trading, or tax advice.

8.6.2. Any information on rates or markets is for reference only and should not be relied upon as a recommendation or guarantee.

8.7.    Force-Majeure Events

8.7.1. Bitlink is not responsible for delays or failures caused by events outside its reasonable control, such as war, natural disasters, internet outages, regulatory actions, or strikes.

9.   Data Protection

9.1.     Our Commitment

9.1.1. Bitlink values privacy and handles all personal data responsibly and transparently.

9.1.2. We comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

9.2.     What Data We Collect

To meet regulatory and operational requirements, Bitlink may collect:

9.2.1. identification details of company directors, controlling persons, and beneficial owners;

9.2.2. company and contact information;

9.2.3. transaction and settlement data;

9.2.4. technical information such as IP addresses and security logs.

9.3.    Why We Use Your Data

We use personal and business data only for legitimate purposes, including:

9.3.1. verifying identity and conducting KYC/KYB checks;

9.3.2. processing and monitoring transactions;

9.3.3. fulfilling AML, sanctions, and record-keeping obligations;

9.3.4. communicating with Merchants about their account or Services.

9.4.    How We Store and Protect Data

9.4.1. Data is stored securely in Switzerland or the EU using encryption and access controls.

9.4.2. Only authorized employees, compliance officers, or regulators can access it when legally necessary.

9.4.3. Bitlink retains AML/KYC records for at least 10 years as required by Swiss law.

9.5.    Your Rights

Subject to legal limits, Merchants (and individuals representing them) may:

9.5.1. request access to their personal data;

9.5.2. correct inaccurate information;

9.5.3. request deletion of data that Bitlink is not legally required to keep;

9.5.4. object to processing in specific cases.

Certain rights may be restricted while AMLA record-keeping obligations apply.

Requests can be sent to dataprotection@bitlink.ch.

9.6.    Third-Party Processors

9.6.1. Bitlink may share data with trusted third-party providers—such as KYC services, banks, or cloud hosts—only when necessary to deliver the Services or comply with law.

9.6.2. All partners are bound by confidentiality and data-protection agreements.

10.        Governing Law & Jurisdiction

10.1.  Applicable Law

10.1.1.    These Terms and any related non-contractual obligations are governed by Swiss law, excluding its conflict-of-law rules.

10.2. Place of Jurisdiction

10.2.1.    Any dispute, claim, or proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Geneva, Switzerland.

10.2.2.    Bitlink also reserves the right to bring proceedings against the Merchant before the competent court at the Merchant’s registered seat or principal place of business.

10.3. Language

10.3.1.    These Terms are drafted and interpreted in English. If translated into another language, the English version shall prevail in the event of any inconsistency.

11.        Miscellaneous

11.1.  Amendments

11.1.1.    Bitlink may update or amend these Terms to reflect legal, regulatory, or operational changes.

11.1.2.    Updated versions will be published on Bitlink’s website and take effect 30 days after publication, unless a shorter period is required by law.

11.2.  Notices

11.2.1.    Official notices or communications from Bitlink to Merchants may be sent by email to the registered contact address or displayed within the Merchant dashboard.

11.2.2.    Merchants are responsible for keeping their contact details up to date and for regularly reviewing Bitlink communications.

11.3. Assignment

11.3.1.    Merchants may not assign or transfer their rights or obligations under these Terms without Bitlink’s prior written consent.

11.3.2.    Bitlink may assign or transfer its rights and obligations to an affiliate or successor entity, provided that such transfer does not reduce the Merchant’s legal protections.

11.4. Severability

11.4.1.    If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

11.4.2.    The invalid clause will be replaced by a valid provision that most closely reflects its original purpose.

11.5. Entire Agreement

11.5.1.    These Terms, together with the Privacy Notice, Risk Disclosure, and any applicable annexes, constitute the entire agreement between Bitlink and the Merchant regarding the Services and supersede any prior understandings or representations.

11.6. Effective Date

11.6.1.    These Terms take effect on the date indicated at the beginning of the document and remain valid until replaced by an updated version.

11.7. Acceptance of Terms

11.7.1.    By clicking “Agree”, “Accept”, or continuing to use Bitlink’s Services, the Merchant confirms that they have read, understood, and accepted these Terms & Conditions, including all referenced policies and annexes.

11.7.2.    The acceptance of these Terms constitutes a binding legal agreement between the Merchant and Bitlink in accordance with Swiss law.